1 Online Status and Toolbar
Shows the operator's current online status and provides access to other functions to change status, use WebPulse, and etcetera.

2 Chatting With List
A list of visitors the operator is chatting with. Clicking on any visitor's name will switch the console to that user. Operators can handle as many individual visitors as they are capable of. With automatic call distribution activated, operators will receive a more even share of calls.

3 Call Queue
A list of incoming chat requests.  Chat requests should be immediately answered by clicking on the visitor’s name.  If Automatic Call Distribution is active, the list will show only unanswered calls assigned to that operator.  Each entry shows the visitor’s name, number of seconds they’ve been waiting, and the call queue they are in.

4 Boldface Username
The name of the current visitor the operator is chatting with appears in large boldface text at the top of the chat window to make the chat session unmistakable.

5 Pre-Survey Informaiton
Any information filled out by the visitor prior to chat will be displayed here.  If the user was invited to chat, the invitation message will also be displayed here.

6 Timestamps
Keeps track of the amount of time spent with the customer, and how long ago the last message was sent. This information can be used to calculate average response times for operators and other useful reporting data.

7 Emoticons
When you need to express a sense of friendliness to your customers, emoticons become ideal. They are both friendly and fun, and brighten up the chat environment for your customers.

8 Web Links
URLs are automatically converted into web links which can be clicked on to open up a new window, or pushed directly to the customer opening a new window automatically. Operators can also upload files directly from their desktop to push to the customer, or select a URL from a list of canned responses.

9 Simple submit box
Designed for easy chatting. Complemented by a powerful toolbar underneath, this customizable template includes auto-refocusing and submit-on-enter.

10 Powerful Utility Toolbar
The toolbar may appear small and out-of-the-way, but it packs several advanced features some of which are not even available in other software packages. Items on this toolbar include buttons to upload files from your desktop (to push to the customer), historical chat transcript tool to view previous chat transcripts, web history tool to view the previous web pages the user has visited on your site, canned responses tool to provide canned responses or URLs, and a call transfer button enabling the operator to transfer the visitor to another chat queue or another operator.

11 User Typing Notification 
It's difficult sometimes to guess if your customer is distracted or just a slow typist. Our typing notification icon tells you when the customer is typing so you don't have to guess what they're up to.

12 User Profile
The User Profile panel gives the operator a summary of the visitor’s behavior including information about historical chats on file, what web page the visitor is currently looking at, how long they have been chatting with the visitor, and what chat queue and locale the user came from.   Some of this information is only available if WebPulse is active.