Feature-Rich Customer Chat
- Automatic Call Distribution
- Automatic Call Requeuing
- Seamless Call Transfers
- Canned Responses and Web Pages
- Push Web Pages
- Direct Uploads (from your desktop)
- Full Logging
- Dynamic Status Indicators
- Answering Service
- Inter Operator Chat
- Automatic Spelling Correction
- Decency Services
- Memo Services
- Aesthetic-Rich Environment
- Advanced Notification Tools
- Visitor History and Transcripts
- Support for Multiple Queues
- Support for Multiple Websites
- Configurable Timeout Messages
Knowledge Management
- Feedback Collection and Reporting
- Pre-Chat Entrance Survey
- Searchable Knowledge Base
Complete Customizability
- Aesthetic Customizations
- Display Messages
- Behavioral Subsystem
- HTML and Templates
- Extensible Plug-in API
- Include External form variables
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WebPulse Real-Time Tracking
- Real-Time Visitor Tracking
- Return-Visitor Correlation
- Pro-Active Sales & Chat
- Visitor Classification
- Web-Hit Statistics Reporting
Administrative Tools
- Web-Based Administrative Suite
- Centralized Configuration Management
- Administrative Reports
- Queue Monitoring Tools
Security & Privacy
- SSL and Blowfish Support
- Critical Information Logging
- Chat Session Privacy Protection
Scaling and Redundancy
- High Performance Scaling
- MySQL Export Reporting
Advanced Interface
- Highly Compatible, non-java interface
- Support for legacy web browsers
- Full Macintosh Support
- Integrated Chat console
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