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WebConference LiveHelp! Feature Matrix   WebConference LiveHelp! comes complete with a full suite of useful features. We've worked hard to provide better, more useful tools that people not only use, but have come to depend on. Our feature matrix* shows why many prefer our solutions over commercial solutions. Product Home Core Features Feature Matrix FAQ Advantages Screenshots License Download         LiveHelp!       LivePerson Pro     InstantService S1    General  You own the software       Runs on your network       You own the privacy       ADA-Compliant Compatible       100% Browser Based - No additional software       Add Chat to Email & Electronic Brochures     Setup Cost  None! up to $2500+ $200 - $1850  Monthly Fee  None! up to $1000+ up to $1000+  Compatibility  Streaming chat on most newer browsers       Runs on browsers without java       Runs on legacy browsers       Supports all recent versions of Macintosh MSIE       Supports WebTV       Web Based Operator Console       Operator Console in a small window       Basic Features  Automatic Call Distribution       Automatic Call Requeuing (On Disconnect)       Individual Operator Maximum Call Settings       Missed Call Logging       ACD Auto-Cancellation       Automatic ACD Load Balancing       Real-time web tracking and invitation     Real-time visitor identification / Precognition      On-the-fly Customizable Invitation Messages       Configurable Canned responses and URLs   Shared Canned responses and URLs       Push web pages and HTML     Upload files directly from desktop       Chat Transcripts   Auto-Save Transcripts     Incoming website identification       Automatic Network Name Identification       Unlimited Operator Seats and Chat Sessions       Transfer calls to other operators     Transfer calls to other call queues     Log into multiple call queues at once       Full Logging   Searchable Knowledge Base       Inter-Operator Chat     See when customers are typing       Notification when customer closes chat window       Visitor History and Tracking   Website Statistics Reports       Multiple Call Queues / Skill Groups / Departments     Audible Request Alerts       Visible Request Alerts     Status Indicators (Button Images)       Unique Status Indicators Per-Department       Dynamic Status Indicators       Support for 'Leave a Message'       Real-time Monitoring     Spelling Correction  Automatic Manual -  Profanity Filter / Decency Services       Memo Service       Configurable Time-out messages       Configurable On-Hold Messages     Advanced Features  Web-enabled remote administration suite        Ad and Pay-Per-Click Tracking        Registration system (Customer Accounts)       Customer Service Email management       Security / Banning Tools       SSL Support       Blowfish Encrypted Backend       Customization  100% Customizable Interface       Customizable Emoticons       Extensible Plug-in API       Sample source code and headers       Import External Data (Form Vars)       Entrance Survey Capability       Exit Survey Capability       Feedback Reports       Can be integrated with a database or CRM     Support for external user authentication      * Feature Matrix based on available product information and experience from demos at time of matrix creation

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